Quotes
Quotes are free and obligation-free. Your written quote sets out the equipment, the work, the price including GST, any rebate taken off, the deposit, the payment stages and how long the quote is valid. Example prices from the online quote tool are a guide only, not a quote.
If we find something on site that the quote didn't allow for, such as switchboard upgrades or extra cabling, we'll explain it and get your OK before doing any extra work.
Deposits and payments
Your quote shows any deposit and when each payment is due. Payments can be made by the methods listed on your invoice, including card payments through our secure payment provider. We never ask for card details by email or phone.
Cancellations and refunds
You can cancel at any time before work starts. If you cancel before we've ordered your equipment, we refund your deposit in full. If equipment has already been ordered, we refund your deposit less any costs we can't get back, such as supplier restocking fees, and we show you those costs.
Refunds go back to the original payment method, usually within 10 business days.
Rebates
Where your system is eligible, we take the federal rebate off your price upfront and claim it ourselves. If the rebate is refused because of information you gave us that turned out to be wrong, we may ask you to pay the difference.
Your rights
Our work and the products we install come with guarantees that can't be excluded under the Australian Consumer Law. Manufacturer warranties are on top of these. If something goes wrong, contact us and we'll sort it out.
Contact
Email sangheraelec@gmail.com with any question about these terms, a payment or a refund.